FAQ's
General
1. How can we prevent waterborne illnesses?
- Drink safe water
- Avoid contaminated water
- Wash hands frequently
- Maintain proper hygiene
- Avoid raw or undercooked food
- Use proper sewage disposal
- Avoid cross-connections
- Regularly test water
- Support water infrastructure
- Educate yourself about waterborne illnesses.
By taking these steps, you can significantly reduce the risk of waterborne illnesses and protect your health.
Solution
We provide systems that combine advanced filtration and disinfection to keep your water safe.
What effects does hard water have, and how do we solve it?
Hard water is water with high levels of dissolved minerals, specifically calcium and magnesium, which can cause the following problems
Household:
- Reduces lifespan of water heaters, dishwashers, and washing machines
- Clogs pipes and fixtures due to mineral buildup
- Makes cleaning difficult, as soap scum and stains form easily
Personal:
- Causes dryness, itchiness, and dandruff on skin and hair
- May contribute to kidney stone formation and other health issues
Water Usage:
- Requires more soap and detergent for cleaning
- Reduces water pressure due to mineral buildup
Economic:
- Increases energy consumption and bills
- Raises maintenance costs for appliances and plumbing
Other:
- Affects the taste and odor of water
- Can harm plants and gardens due to mineral buildup
Solution
We offer advanced water softners to reduce hardness, protect appliances, and improve water quality
What is TDS and its effects?
TDS (Total Dissolved Solids) in water:
- Refers to the concentration of dissolved substances like minerals, salts, and metals.
- Measured in mg/L or ppm.
Effects of high TDS:
- Unpleasant taste and odor
- Scaling and corrosion in pipes and appliances
- Skin and hair problems
- Stains on clothes and utensils
Acceptable TDS levels:
- 0-300 mg/L: Excellent
- 300-600 mg/L: Good
- 600-900 mg/L: Fair
- 900-1200 mg/L: Poor
- Above 1200 mg/L: Unacceptable
Solution
Product specific questions
What’s the difference between UV and chlorine disinfection?
Characteristics | UV Disinfection | Chlorine Disinfection |
|---|---|---|
Method | Uses UV light to kill germs | Adds chlorine to water to kill germs |
Effectiveness | 99.99% effective against bacteria, viruses, and protozoa | Effective against bacteria and viruses, but less effective against protozoa |
Chemical Use | No chemicals added | Chlorine added to water |
Taste and Odor | No effect on taste and odor | Can leave unpleasant taste and odor |
Maintenance | Low maintenance, replace UV lamp periodically | Regular testing and adjustment of chlorine levels |
Cost | Higher initial cost, lower operating cost | Lower initial cost, higher operating cost |
Byproducts | No harmful byproducts | Can form harmful byproducts like trihalomethanes (THMs) |
What’s the difference between RO and UV purification?
RO (Reverse Osmosis) vs UV (Ultraviolet) Purification:
Characteristics | RO Purification | UV Purification |
|---|---|---|
Method | Uses semi-permeable membrane to filter water | Uses UV light to kill germs |
Contaminant Removal | Removes up to 99% of contaminants, including dissolved solids, bacteria, viruses, and parasites | Effective against bacteria, viruses, and protozoa, but not against dissolved solids |
Water Quality Improvement | Improves taste, odor, and quality | Does not improve taste, odor, or quality |
Maintenance | Regular filter replacement and cleaning | Periodic UV lamp replacement |
Flow Rate | Slower flow rate due to filtration process | Faster flow rate, no filtration process |
Cost | Higher cost due to membrane replacement | Lower cost, UV lamp replacement less frequent |
Water Waste | Generates waste water during filtration | No water waste |
What is UV-C in water purification?
• Killing bacteria, viruses, and protozoa
• Inactivating germs and microorganisms
• Preventing waterborne diseases UV-C is a chemical-free, low-maintenance, and effective method for disinfecting water, making it safe for drinking.
What is ion exchange water softening?
• Resin beads that attract and hold calcium and magnesium ions
• Replacing them with sodium or potassium ions, making water "soft" This process:
• Reduces scaling and damage to pipes and appliances
• Improves cleaning and soap lathering
• Makes water feel softer and more comfortable for skin and hair
We use this technology in our softeners to prevent scaling and improve water quality.
Buying Aquality Product
How do I order Aquality product?
Step 1- Simply visit our website 'www.aquality.co.in’.
Step 2- select the product you desire, and submit an inquiry.
Our dedicated team will get in touch with you to discuss your specific needs and guide you through the ordering process.
Can I place an order through my mobile device?
Step 1- Simply visit 'www.aquality.com' on your smartphone or tablet.
Step 2- Select the product you're interested in, and
Step 3-Submit an inquiry. Our team will contact you to complete the ordering process.
How will I get order confirmation?
Shipping and Delivery
Would I be notified before delivery?
Yes. The customer will get a call/SMS/ mail from the Aquality sales team before dispatch.
Does Aquality provide delivery service to my location?
Yes, the product will be delivered to the address mentioned while placing the order.
What is the estimated time for delivery?
The delivery will take one week, it may vary depending on the delivery location.
Can I change the delivery address after placing the order?
Yes, the Customer can change the delivery address before the order gets dispatched.
What are the shipping charges I have to pay?
The cost of shipping depends on the location.
Installation
How will I get my water purifier/system installed?
Once your product is delivered, an Aquality water purifier installation agent from your area will connect with you within 48 hours.
He will install the water purifier post confirming a suitable time to visit your place.
Basic plumbing work to install the RO will be done by the service agent.
Other plumbing work will not be covered and will be done as per the requirement with additional costs.
Are there any specific requirements for installation location?
Our installation team will assess your location to determine the most suitable location for your water purifier/system.
However, having a general idea of where you’d like the unit to be installed is helpful.
The location should be near a cold water source and a power outlet, and in a well-ventilated area.
Is there a minimum water pressure requirement for the purifier to function properly?
The water pressure at your location should be good enough to use for the water purifier/system.
If the pressure is not enough, a pressure pump will be provided to the customer at an additional charge.
Maintenance
How often should I replace filters in the purifier/system?
The optimal filter replacement schedule can vary based on several factors, including the type of purifier or system you have, the quality of your incoming water, and your daily usage.
Our customer support team can provide you with precise filter replacement recommendations based on your specific product and usage.
Do reach out to us at 88850 88486 or service@aquality.in for personalized guidance.
Do you offer filter replacement services?
We make filter replacement easy and hassle-free.
Simply schedule a service appointment, and our technicians will come to replace the filters in your unit.
Customer Support and Service
What is the warranty period for your products?
The warranty period for our products varies depending on the specific model and type of water purifier, water treatment system, or water solution. Please refer to the product details or contact our customer support team for the exact warranty information regarding the product you are interested in.
They will be able to provide you with the specific terms and conditions of the warranty.
Does the warranty cover installation and maintenance costs?
The warranty coverage for installation and maintenance costs varies from product to product.
At Aquality Intelligent Solutions Private Limited we offer a range of water purification and treatment solutions, each with its specific warranty terms. While some products may include installation and maintenance costs within the warranty, others may have separate coverage plans or additional fees.
To get the most accurate information about the warranty coverage for a particular product, we recommend contacting our customer support team directly. They can provide you with detailed information about the warranty terms, including any applicable costs for installation and maintenance.
How can I contact your customer support team for assistance?
At Aquality Intelligent Solutions Private Limited, we prioritize customer satisfaction.
If you need assistance with your water purifier, treatment system, or solution, please don’t hesitate to contact our friendly and knowledgeable customer support team.
You can reach us at 8885788486 or service@aquality.in.
We are committed to providing prompt and efficient service.
Do you offer onsite repair services?
Our team of qualified technicians is available to provide on-site repairs for any issues you may encounter with your water purifier or treatment system.
We provide speedy and effective service to make sure your system is operating as soon as feasible.